Creating a clear and fair cancellation policy for an eCommerce store is essential for managing customer expectations and avoiding disputes. Here’s an outline for a cancellation policy:
Cancellation Policy
Order Cancellations
Cancellation Timeframe: Orders can be canceled [within 72 hours of purchase] without any penalties or charges.
After Shipment: Once an order has been shipped, it cannot be canceled. Customers may proceed with a return or exchange request as per our [Return & Refund Policy].
Refunds for Canceled Orders
– If you cancel your order before it is shipped, you will receive a full refund to your original payment method.
– Refund processing may take [5–7 business days] depending on your payment provider.
Non-Cancellable Items
The following items are non-cancellable and non-refundable:
– Custom or personalized products.
– Digital goods or downloads once delivered.
– Clearance or final-sale items.
How to Cancel an Order
To cancel an order, please contact us at https://humanfirstfoundation.org/contact-us/ with the following details:
– Your order number.
– The email address associated with the purchase.
Additional Information
– We reserve the right to cancel orders for reasons such as payment issues, stock unavailability, or potential fraud. Customers will be notified promptly in such cases.
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Would you like help tailoring this policy to your specific business needs?